TimeSite does not warrant that our software will work correctly or at all on non-current or obsolete hardware and software platforms. We employ an agile development methodology and we're always updating our operating systems and development tools to the most current version. We also take advantage of modern mobile device technologies. This means that it is possible that older mobile devices that cannot be updated to the current version of the relevant mobile operating system may not be able to install or run our mobile app.
- Desktop and Mobile Operating Systems
- Browser Troubleshooting
- Troubleshooting Mobile Applications
Desktop and Mobile Operating Systems
We strongly recommend that you update both your desktop and your mobile device operating systems to the current version released by your platform vendor. This is considered best practice for system stability, security and privacy reasons.
Our guidance for mobile operating system support is:
- The current minimum version for Apple iOS is version 10.3.3. This is an Apple requirement for apps developed with Apple's development tools. We cannot support iOS 9.x and prior versions.
- The minimum version for Android is version 5.0. We know that there are older Android phones running 4.4 and prior, but we can't support these old versions. Again, this is a requirement of our Android development tools.
- We'll keep backtesting against iOS 10.3.3 and Android 5.0 and will update our documentation (this article) when these versions can no longer be supported by the then current version of our mobile app. We won't support or allow access to old versions of our mobile app.
We recommend that you enable the "auto-update" feature of your desktop and mobile operating systems.
Our team uses a variety of browsers and operating systems platforms when we develop and use TimeSite Pro. We build our web interface according to generally accepted HTML and script coding standards and without relying on browser-specific features. We support the browsers listed below running on Windows 10 and macOS version 11.4. We'll provide our best efforts to support these browsers running on Linux desktops. Here are the browsers that we use regularly with TimeSite Pro and are able to support:
We do not test or support TimeSite Pro with Microsoft Internet Explorer, nor do we test or support browsers running on old versions of Windows and macOS. We don't support versions of Microsoft Windows prior to Windows 10.
We test and use Safari on the Apple iPad Pro. However, we don't test or support TimeSite Pro running on any other browsers on a mobile phone or tablet running iOS or Android. We recommend that you use our mobile app with Apple and Android smartphones and tablets.
If you have a problem with TimeSite Pro and your browser, please take a moment to check the following troubleshooting tips.
Force reload of the webpage
Each browser has a way to bypass the browser's cache and to "force" the reload the webpage, sometimes described as a "hard refresh" or "cache reload". Here is a useful Wikipedia article describing the different keystrokes used with each browser.
Update your browser and OS
Make sure that you have updated your operating system and your browser to the current version. We recommend that you turn on the automatic update feature, particularly of your browser. Vendors regularly update their software just as we do.
Turn off extensions
If you are experiencing strange browser behaviour, try turning off all extensions installed in your browser. If the problem disappears, trying turning on each extension one by one and let us know if you find one extension that conflicts with TimeSite Pro.
Turn off auto-fill and auto-correct
We have found that a browser's auto-fill / auto-correct feature can cause confusing and unpredictable results and it can insert "random" data into fields. We have also found that this can be a particular problem with Chrome. We recommend that you turn off this browser feature when using TimeSite Pro if you are experiencing inconsistent browser behaviour.
Clear the browser cache
Browsers will keep certain information (images, scripts, etc.) from a webpage in an internal storage area or cache. This helps browser performance by avoiding having to send the same information to the browser multiple times. However, this can sometimes cause problems if the data stored in the browser cache is corrupted or out of date. Follow these instructions to clear the cache for each supported browser.
Troubleshooting Mobile Applications
If you are having problems with our mobile app, there are a couple of steps we'd suggest you try before sending us a support request.
- Log out from the mobile app and then log back in again.
- Confirm that you're using the current release of our mobile app by checking the Apple App Store or Google Play for any updates that haven't been installed. We regularly update our mobile app with new features and bug fixes; we don't support older versions of our mobile app.
- Check for any error messages indicating that phone settings such as location and background app updates are not enabled. See Privacy & Location Settings in TimeSite Pro Mobile App for Smartphones and Tablets for more information.
- Check Settings > Registered Mobile Devices for information on the installed operating system, app version and app settings for the user. Suggest upgrades if an old version is installed. Suggest that device settings be updated as recommended by our mobile app.
- Check that you have applied all updates to your mobile operating system. Apple iOS makes it easy (almost impossible!) to avoid updates. Android is not so friendly and may require you to specifically update your device.
- Log out from the app, delete the app from your device, then reinstall the app from the Apple App Store or Google Play. Log back into the app.
- If the problem persists, please send a support request to firstname.lastname@example.org and include a screenshot clearly showing any error message or functionality problem. Specify the mobile device model (include Android phone vendor name), operating system version, and the user's name or login id.
Refer to our article How do I update my TimeSite Pro software? for more information on how to update our mobile app.