The Subscription screen enables you to select and change your preferred Billing Model, Payment Method, and Subscription Plan. You can also cancel your subscription at any time.
- Trial Account
- Manage Plan
- Automatic or Manual User Count
- Payment Details
- Free for 3 Option
- Cancel Subscription
The Trial tab in the Settings > Subscription screen shows you the details of your current trial of TimeSite Pro including the date on which your trial will expire. Your trial account is established using the Accounting subscription plan and access to the Rostering and Award Interpretation option. You can change the trial subscription plan to Basic or Standard, and disable the Rostering and Award Interpretation option via the Manage Plan tab. You can add as many users as you require via the Admin > User screen.
You can request for an extension of your 14-day trial period by sending an email to firstname.lastname@example.org.
When you are ready to convert your trial into a subscription, review your subscription details in the Manage Plan tab, click on the Enter payment details button and the Payment Details tab will be displayed.
The Manage Plan tab enables you to change your current Subscription Plan between Basic, Standard and Accounting, and enable the Rostering and Award Interpretation and Trust Accounting options. These are additional cost options to your subscription charge per user or per weekly timesheet. Click on Settings > Subscription > Manage Plan.
You can change your current subscription plan. Select the new subscription plan via the radio buttons for Basic, Standard and Accounting. Click on the Change Plan button, and then log out of your TimeSite account and then log back in. You may need to review the Security tab in the Admin > User panel to access new TimeSite Pro screens.
Automatic or Manual User Count
Our billing system automatically changes the per resource user subscription count as you add new users and make existing users inactive. This change is made overnight and our billing system raises a new invoice or credit note for the remainder of your subscription period.
However, if you have a very active user management workflow, this will result in a number of charges and credits being raised. You can avoid this situation by selecting to manage your user population within an overall limit that you can set and change from time to time. An invoice or credit will only be raised when you change this limit in the Manage Payments screen.
You can enable this feature via Settings > Features > Billing > Manually set subscription quantities. Once enabled, the Change Timesheet users quantity becomes available.
Go to Settings > Subscription > Payment Details to select the Billing Model and Payment Details. This screen enables you to specify the billing model: per user per month or per weekly timesheet, and whether you want to pay by credit card or by a manual invoice and remittance to our bank account.
The subscription fee is based on the number of Active Resource users. The subscription fee is billed monthly in advance and is based on the number of active resource users you have added in the Admin > User screen. Any billing adjustment necessary to reflect a change in the number of active resource users specified during the month is applied on a pro-rata basis for the remainder of the subscription month as a new charge or a credit on your next monthly invoice.
This is polled every 3 hours, so you can make a number of changes to your active resource users without incurring multiple charges or credits for each change.
Per weekly timesheet
The subscription fee is based on the number of timesheets entered into TimeSite Pro each week. A weekly timesheet charge is calculated when an Active Resource user adds a timesheet record for the week. The monthly subscription fee is billed monthly in arrears on or around the start of each month.
The prices for each billing model can be found on the Change Plan tab and on the Pricing page of our website.
You can select either Credit Card Billing or Manual Invoicing.
Credit Card Billing
Enter your address and credit card details. We accept MasterCard and Visa.
Select Manual Invoicing to receive an invoice via email each month. Contact TimeSite Sales at email@example.com to confirm or change your account details including the preferred email recipient of your monthly invoice. Payment will be via EFT to our bank account. Terms are strictly 10 days from invoice date.
Free for 3 Option
TimeSite provides a free Basic subscription for up to 3 users via our Free for 3 subscription option. Simply change your trial subscription from Accounting to Basic in the Manage Plan tab, and ensure that you have 3 or fewer active resource users when you confirm your subscription. You must continue to access your TimeSite Pro account at least once a month in order to maintain your Free for 3 account status.
If you want to move to a paid subscription in order to add more than 3 users to your account or to move to our Standard or Accounting subscription plan, go to Settings > Subscription > Upgrade to a paid plan, and select your preferred subscription plan, Billing model and Payment method.
If you want to change your subscription from a paid subscription to Free for 3, first change your account to the Basic subscription plan and ensure that you have three or fewer active resource users. Send an email to firstname.lastname@example.org from your account contact email address listed in Settings > Subscription > Payment Details. We will make the necessary changes to our billing system effective on the next monthly anniversary date of your subscription.
You can cancel your TimeSite Pro subscription at any time. Go to Settings > Subscription > Cancel Subscription and click on the Cancel Subscription button. You will be asked to confirm your cancellation.