TimeSite does not warrant that our software will work correctly on non-current or obsolete hardware and software platforms. We employ an agile development methodology and we are always updating our operating systems and development tools to the most current version. We also take advantage of modern mobile device technologies. This means that it is possible and indeed likely that older mobile devices that cannot be updated to the current version of the relevant mobile operating system may not be able to install or run our mobile app.
Desktop and Mobile Operating Systems
We strongly recommend that you update both your desktop and your mobile device operating systems to the current version released by your platform vendor. This is considered best practice for system stability, security and privacy reasons. We support the browsers listed below running on Windows 10 and macOS. We will provide our best efforts to support these browsers running on Linux desktops.
Our guidance for mobile operating system support is:
- The current minimum version for Apple iOS is version 10.3.3. This is an Apple requirement for apps developed with Apple's development tools. We cannot support iOS 9.x.
- The minimum version for Android is version 5.0. We know that there are older Android phones running 4.4 and prior, but we can't support these old versions. Again, this is a requirement of our Android development tools.
- We'll keep back testing against iOS 10.3.3 and Android 5.0 and will update our documentation (this article) when these versions can no longer be supported by the then current version of our mobile app. We won't support or allow access to old versions of our mobile app.
We recommend that you enable the "auto-update" feature of your desktop and mobile operating systems.
Our team uses a variety of browsers and operating systems platforms when we develop and use TimeSite Pro. We build our web interface according to generally accepted coding standards and without relying on browser-specific features. Here are the browsers that we use regularly with TimeSite Pro and are able to support:
We do not test or support TimeSite Pro with Microsoft Internet Explorer, nor do we test or support browsers running on old versions of Windows 10 and macOS. We don't support old versions of Microsoft Windows.
We occasionally use Safari on the Apple iPad Pro. However, we don't test or support TimeSite Pro running on any browsers on a mobile phone or tablet running iOS or Android. We recommend that you use our mobile app with Apple and Android smartphones and tablets.
If you have a problem with TimeSite Pro and your browser, please take a moment to check the following troubleshooting tips.
Force reload of the webpage
Each browser has a way to bypass the browser's cache and to "force" the reload the webpage, sometimes described as a "hard refresh" or "cache reload". Here is a useful Wikipedia article describing the different keystrokes used with each browser.
Update your browser and OS
Make sure that you have updated your operating system and your browser to the current version. We recommend that you turn on the automatic update feature, particularly of your browser. Vendors regularly update their software just as we do.
Turn off extensions
If you are experiencing strange browser behaviour, try turning off all extensions installed in your browser. If the problem disappears, trying turning on each extension one by one and let us know if you find one extension that conflicts with TimeSite Pro.
Turn off auto-fill and auto-correct
We have found that a browser's auto-fill / auto-correct feature can cause confusing and unpredictable results and it can insert "random" data into fields. We have also found that this can be a particular problem with Chrome. We recommend that you turn off this browser feature when using TimeSite Pro if you are experiencing inconsistent browser behaviour.
Clear the browser cache
Browsers will keep certain information (images, scripts, etc.) from a webpage in an internal storage area or cache. This helps performance by avoiding having to send the same information to the browser multiple times. However, this can sometimes cause problems if the data stored in the browser cache is corrupted or out of date. Follow these instructions to clear the cache for each supported browser.