Our team uses a variety of browsers and platforms when we develop and use TimeSite Pro. We build our web interface according to generally accepted coding standards and without relying on browser-specific features. Here are the browsers that we use regularly with TimeSite Pro and are able to support:
We do not test or support TimeSite Pro with Microsoft Internet Explorer, nor do we test or support browsers running on old versions of Windows and macOS.
If you have a problem with TimeSite Pro and your browser, please take a moment to check the following troubleshooting tips.
Force reload of the webpage
Each browser has a way to bypass the browser's cache and to "force" the reload the webpage, sometimes described as a "hard refresh" or "cache reload". Here is a useful Wikipedia article describing the different keystrokes used with each browser.
Update your browser and OS
Make sure that you have updated your operating system and your browser to the current version. We recommend that you turn on the automatic update feature, particularly of your browser. Vendors regularly update their software just as we do.
Turn off extensions
If you are experiencing strange browser behaviour, try turning off all extensions installed in your browser. If the problem disappears, trying turning on each extension one by one and let us know if you find one extension that conflicts with TimeSite Pro.
Turn off auto-fill and auto-correct
We have found that a browser's auto-fill / auto-correct feature can cause confusing and unpredictable results and it can insert "random" data into fields. We have also found that this can be a particular problem with Chrome. We recommend that you turn off this browser feature when using TimeSite Pro if you are experiencing inconsistent browser behaviour.
Clear the browser cache
Browsers will keep certain information (images, scripts, etc.) from a webpage in an internal storage area or cache. This helps performance by avoiding having to send the same information to the browser multiple times. However, this can sometimes cause problems if the data stored in the browser cache is corrupted or out of date. Follow these instructions to clear the cache for each supported browser.